Frequently Asked Questions
Is all the art cleared?
Yes! All art is created by us.
We are happy to provide you with our clearance agreement and/or sign any clearance forms upon request.
How does it work?
Three ways you can initiate an order:
Each one of our pieces on our website is available to rent on a one week rental basis.
Rental period begins on the day of pick-up and continues for seven days plus one additional “grace” day.
For example, if you were to pick up your order on a Monday, your props would be due back on the following Sunday. Monday being the 7th day, Monday would be considered your “grace” day.
If the props are not returned by 5:00 p.m. at the end of your “grace” day, you will be charged 50% for a second week’s rental.
7 days is our minimum rental period, though you may return earlier.
FORMS
To Set up an account we require an insurance certificate, a complete credit card authorization form and a signed rental agreement.
- All open jobs must be current on paperwork -
INSURANCE BINDER:
A) Include “certificate holder is named as additional insured as respects to general liability and automobile liability, and loss payee as respects to props, sets, wardrobe and loss of use / rental leased to the name insured”
B) Must be issued by the production company’s insurance agent, listing ART RAT as loss payee
C) Emailed to ArtRatrentals@gmail.com prior to items leaving the property
PAYMENT
Payment is required prior to items being prepped. Most major credit cards and Zelle is accepted as payment.
A credit card authorization form must accompany all orders. The credit card authorization form authorizes Art Rat to bill the card for rental charges, late charges, handling charges and/or loss and damage charges.
If your production is not able to provide us with a ceritficate of insurance, a deposit payment will be required for the full replacement value of the items being rented.
CANCELATIONS
Orders that are confirmed, packed and then cancelled are subject to a 25% restocking/handling fee.
LOSS & DAMAGE POLICY
Sometimes things happen. Replacement charge is the full sale cost for the loss of an item.
For damaged items the cost of repair, plus a weekly rental fee while the item is being repaired will be in incurred.
Can I put any holds on art?
Items may be held for up to 24hrs.
We will require your contact information, hold date and length of rental in order to hold an item for you. We do not have a limit on items to be held, however we ask that you let us know as soon as you can of any items we may release from the hold.
Yes! All art is created by us.
We are happy to provide you with our clearance agreement and/or sign any clearance forms upon request.
How does it work?
Three ways you can initiate an order:
- Give us a call at (323) 984-0268
- Submit a wishlist of items via email @ artratrentals@gmail.com
- Schedule a visit
Each one of our pieces on our website is available to rent on a one week rental basis.
Rental period begins on the day of pick-up and continues for seven days plus one additional “grace” day.
For example, if you were to pick up your order on a Monday, your props would be due back on the following Sunday. Monday being the 7th day, Monday would be considered your “grace” day.
If the props are not returned by 5:00 p.m. at the end of your “grace” day, you will be charged 50% for a second week’s rental.
7 days is our minimum rental period, though you may return earlier.
FORMS
To Set up an account we require an insurance certificate, a complete credit card authorization form and a signed rental agreement.
- All open jobs must be current on paperwork -
INSURANCE BINDER:
A) Include “certificate holder is named as additional insured as respects to general liability and automobile liability, and loss payee as respects to props, sets, wardrobe and loss of use / rental leased to the name insured”
B) Must be issued by the production company’s insurance agent, listing ART RAT as loss payee
C) Emailed to ArtRatrentals@gmail.com prior to items leaving the property
PAYMENT
Payment is required prior to items being prepped. Most major credit cards and Zelle is accepted as payment.
A credit card authorization form must accompany all orders. The credit card authorization form authorizes Art Rat to bill the card for rental charges, late charges, handling charges and/or loss and damage charges.
If your production is not able to provide us with a ceritficate of insurance, a deposit payment will be required for the full replacement value of the items being rented.
CANCELATIONS
Orders that are confirmed, packed and then cancelled are subject to a 25% restocking/handling fee.
LOSS & DAMAGE POLICY
Sometimes things happen. Replacement charge is the full sale cost for the loss of an item.
For damaged items the cost of repair, plus a weekly rental fee while the item is being repaired will be in incurred.
Can I put any holds on art?
Items may be held for up to 24hrs.
We will require your contact information, hold date and length of rental in order to hold an item for you. We do not have a limit on items to be held, however we ask that you let us know as soon as you can of any items we may release from the hold.
When can I pick-up?
Pick up and return hours are Mon-Fri 9am-5pm.
We will not pack up an order until we have verbal or written confirmation and payment.
When picking up please be sure to send enough crew members to load and unload your items.
We require moving blankets and ratchet straps to secure the items properly in your vehicle.
These items are available to rent for an additional fee. Rentals are expected to return in the manner they were picked up.
What happens if my rental is never on camera or used?
All items that have left our property are considered “rented” and therefore billed accordingly.
How do I close out my account?
All orders are subject to check in. We will determine if there is any damage or loss within 24 – 48 hours. Please have a member of your accounting department contact us to make sure your invoices have been paid in full and that there is no outstanding loss or damage.
Are you available for comissions?
YES! Lets chat about it!
Pick up and return hours are Mon-Fri 9am-5pm.
We will not pack up an order until we have verbal or written confirmation and payment.
When picking up please be sure to send enough crew members to load and unload your items.
We require moving blankets and ratchet straps to secure the items properly in your vehicle.
These items are available to rent for an additional fee. Rentals are expected to return in the manner they were picked up.
What happens if my rental is never on camera or used?
All items that have left our property are considered “rented” and therefore billed accordingly.
How do I close out my account?
All orders are subject to check in. We will determine if there is any damage or loss within 24 – 48 hours. Please have a member of your accounting department contact us to make sure your invoices have been paid in full and that there is no outstanding loss or damage.
Are you available for comissions?
YES! Lets chat about it!